EXTEND PATIENT SUPPORT BEYOND THE VISIT
NAVASSIST partners with physician practices to provide structured, non-clinical navigation that helps patients remain connected to their care plans between appointments.
THE WORK CONTINUES AFTER THE APPOINTMENT
Patients often leave the practice with referrals, diagnostic testing, follow-up instructions, community resource needs, and important next steps to complete.
When barriers arise between visits, practice staff may spend significant time making calls, tracking information, and helping patients navigate issues that are important—but do not require clinical care.
NAVASSIST provides the dedicated follow-through needed to help keep the care plan moving.
NAVIGATION SUPPORT FOR YOUR PATIENTS AND YOUR PRACTICE
- IDENTIFY
The practice identifies patients who may benefit from additional support between visits.
- CONNECT
With the appropriate authorization in place, NAVASSIST contacts the patient and begins the navigation process.
- NAVIGATE
The navigator helps the patient follow through on care-plan activities, address barriers, and access appropriate resources.
- DOCUMENT
NAVASSIST records navigation activities and time and provides the practice with supporting documentation.
MEDICARE-RECOGNIZED NAVIGATION SERVICES
Medicare’s Principal Illness Navigation and Community Health Integration services recognize the importance of helping eligible patients address complex healthcare and social barriers between visits.
NAVASSIST helps physician practices operationalize these services by providing trained personnel, structured navigation workflows, patient follow-through, and supporting documentation.
The physician practice retains clinical oversight, determines patient eligibility, and is responsible for Medicare billing.
A PRACTICAL EXTENSION OF YOUR CARE TEAM
NAVASSIST works as an extension of the practice, providing remote, non-clinical support that may include:
• Patient outreach and engagement between visits
• Structured needs assessments
• Reinforcement of care-plan next steps
• Coordination of referrals, appointments, and diagnostic services
• Identification of non-clinical barriers affecting the care plan
• Connection to community resources and support services
• Communication with the practice when clinical follow-up is needed
• Consistent documentation of navigation activities and time
SUPPORT YOUR PATIENTS WITHOUT BUILDING A NEW DEPARTMENT
A NAVASSIST partnership can help practices:
• Extend patient support beyond the clinical encounter
• Reduce the burden of non-clinical coordination on practice staff
• Improve follow-through on referrals, testing, and care-plan activities
• Provide patients with a consistent navigation contact
• Participate in Medicare-recognized navigation services
• Add navigation capacity without creating an internal program from the ground up
START WITH A FOCUSED PILOT
A practice can begin with a small group of patients to experience the workflow, evaluate the value of navigation support, and determine how the service fits within its operations.
Our introductory pilot is designed to be simple, focused, and easy to implement.
NAVASSIST provides non-clinical navigation services and does not provide medical advice, diagnosis, or treatment. Clinical decisions remain with the patient’s physician and healthcare team.
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