Welcome to NAVASSIST

The goal is simple:

To help you stay on track with your care plan, reduce stress between visits, and prevent avoidable complications by improving coordination and follow-through.
 

• A consistent point of contact
   
• Help organizing appointments and follow-ups
   
• Support removing barriers to care
   
• Respectful, compassionate communication
   
• Escalation to your care team when needed
   

Services are typically provided on a monthly basis and can continue as long as your physician determines support is medically appropriate and beneficial.

Yes. NAVASSIST follows HIPAA privacy and security standards to protect your information. We are fully committed to your privacy and protecting your health records.

Support is personalized based on your needs. Some patients benefit from weekly check-ins; others require less frequent contact. We tailor support to your care plan.

No. NAVASSIST operates remotely using secure communication methods (phone, video, secure workflows). This allows us to serve patients consistently, efficiently, and across geographic regions while staying connected to your care team.

We do not:

• Diagnose conditions
   
• Adjust medications
   
• Provide clinical advice
   
• Replace your physician

We can help you:

• Understand basic insurance processes
• Prepare questions for your insurer
• Facilitate 3-way calling with Medicare
• Navigate paperwork

Medical necessity or coverage determinations are handled by your physician or insurance provider.
 

YES. We can:

• Provide reminders
   
• Help you contact the pharmacy
   
• Help identify barriers

If medication changes are needed, we escalate to your physician.
 

Yes. We can help you locate:

• Condition-specific support groups
   
• Caregiver support programs
   
• Community education resources
   
• Virtual support options
   

Yes. If food insecurity is a concern, we can help connect you to:

• Local meal delivery programs
   
• Meals on Wheels
   
• Community food assistance resources
   
• Senior nutrition programs
  
   

Yes. We can help connect you to:

• Community transportation programs
   
• Ride services
   
• Senior transport resources
   
• Volunteer driver programs (where available)
   

Yes. We help reinforce and clarify instructions already provided by your physician.
If medical judgment is required, we contact your care team.

Yes. We assist with:

• Scheduling appointments
   
• Coordinating specialist visits
   
• Preparing questions for your doctor
   
• Tracking follow-ups and testing

When services qualify under Medicare guidelines, reimbursement is made directly to NAVASSIST LLC. Patients are not responsible for managing Medicare billing.

Yes. Medicare-covered navigation services require a physician or qualified healthcare professional to initiate or approve services as part of your care plan. At NAVASSIST, we respond to physician referrals within 24 hours. Additionally, we reach out to clinical practices on behalf of patients that request our services directly through other channels.

Yes. Medicare recognizes Primary Illness Navigation (PIN) services when ordered by a physician and provided under appropriate supervision and documentation standards. NAVASSIST is becoming a licensed provider of PIN services and able to bill Medicare for reimbursement directly.

A    

Not exactly. Case management is often insurance-driven and may be episodic and only available during hospitalizations or specific events. Patient navigation is ongoing, patient-centered support focused on helping you carry out your physician’s plan and addressing real-life barriers between visits, when your support options are slim.

Patient navigation is especially helpful for:

• Patients managing chronic conditions or several acute & chronic conditions
   
• Individuals with multiple appointments or specialists
   
• Patients recovering from hospitalization - navigator assigned at discharge
   
• Anyone feeling overwhelmed by medical coordination and unsure of next steps
   
• Medicare patients navigating complex treatment plans
   

Navigators do not diagnose, treat, prescribe, or make medical decisions.
They support the care plan created by your physician and help remove practical barriers that may prevent you from following through. Our navigators are not clinicians and are trained to refer any clinical concerns immediately back to the clinical practice .

Patient navigation is non-clinical support that helps patients follow through on their physician’s care plan. Navigators assist with coordination tasks that occur between medical visits — scheduling, reminders, resource connections, and follow-up — so care stays on track.